extra bill for cancelled account??!!! | Koodo Mobile | Forum

I just received a bill from Koodo- after a had cancelled my service in July because I was so dissatisfied with the service and the billing, like many on here, my bill was NEVER once what I was quoted it to be. Anyways, I just received a bill now (HELLO MID NOV!!!!) Saying that despite the fact that their records indicate I have terminated my account, I still have a balance owing of $195?!!!!! WFT?! So I called my credit card company and asked them for the bill payment history from Koodo because I was certain that I had paid everything upon closing the account. On a plan that wasn't supposed to exceed 30$/mth, I had a payment for $140 in July and then what would have been my final payment in August for $155. Where the hell is this sudden $195 coming from? What do they think they are doing over there? Is there some sort of organization I can contact? If so, it sounds like a lot of us should do the same. These guys aren't getting another penny out of me. After reading the posts on here, they sound like crooks. I was scammed.

I have been with Koodo as a customer for almost two years now, and I find exactly the opposite. When I signed up for it as my second cell phone ever, I had heard horror stories about cell phones easily exceeding the base plan cost, plus I'd had 2 months with Bell where my $45 plan cost almost 200/month. So right from the start with Koodo, I got onto ALL plans I felt I would use, such as 5 favorite friends, more daytime minutes, etc. I took on services of $60. a month but all my uses ALWAYS fit into it, and what I actually rave about Koodo to people is exactly that – there are NO surprises on my bill, ever. Sometimes they text me perks like "for an extra $2. a month, you can have long distance across Canada (maybe it was for the U.S. too?)for a paltry 5 cents a minute. I ciouldn't wait to answer YES. And it was true, night or day, I have never paid more than 5 cents a minute.
My advise would be review what your extra charges on those bills are typically for, and make sure your usage trends are covered in whatever plan you get, no matter who it is with. It may sound like more to pay 60 a month rather than 35 but in the long run, it is much cheaper than the impromptu cost of always using more than your plan covers.
:) April
PS oh ya plus my tab went down exactly the way they said it would and my wonderful flip phone that I still love, is paid for, just by using my plan, no extra costs. I am happy with Koodo.