Hidden charges | Koodo Mobile | Forum

I have a $200 credit limit on Koodo and a $35 plan with a few extras. This past month my phone was cut off without warning despite the fact my ebill showed only a balance of $100. The customer service rep, and I use the word "service" lightly, informed me that I had over $100 in charges that weren't on my bill yet but would be next month so I was over my $200 limit. I always thought a consumer was responsible for amounts actually billed to them and not be responsible to guess what might be coming on the next bill. After they have cut you off for not having a working crystal ball, you are then required to pay a $30 reconnection fee to restore your service. Sounds like a questionable billing practice to me.

The CLP is set on customers account if you are a high risk… In a way it is really helpful as it avoids you breaching a $200 bill.
It tracks your billed, and unbilled usage.
Clearly you cant say you were a 'ligh' user of your phone if your went over $200.
Maybe check out a different plan.
Oh and by the way… Hidden charges? nope.. you signed a paper or agreed to the terms of service when you activated.. it is simply your ignorence.. not hidden fees.