Koodo Mobile- Worst customer service EVER! Beware. | Koodo Mobile | Forum

Do not get fooled by koodo's advertisement. If you want out of the contract you have to pay the tab. Their phone break so easily, and then u need to get it repaired.

If you have any issues at all. No one will help you. trust me.

Hows this for worst customer service ever. I have recieved dozens of calls sometimes twice a day about my oustanding account with Koodo. heres the problem.. I dont have an account with koodo. never have. nor telus for that matter.. I have called everytime trying to resolve it and guess what ive been told time and time again!? I CANT and I WONT help you. literally!!! I had a guy today tell me he refused to transfer me to a supervisor because he cant help me and they dont take complaints lol I've done the no call list thing, no luck, I've filed with the BBB just waiting on that, but even they were baffled when i called lol I couldnt fill out the proper form because it asks how long youve been with the company.. NEVER?! I havent even so much as called about promotions or read through a brochure.. and they still everytime refuse to stop calling because they couldnt possibly have made the mistake of calling the wrong person. I even had one agent run my name and information and he said nothing came up.. well if nothing comes up.. doesnt that usually mean i'm not a customer? wouldn't that justify stopping the calls? I've been trying to deal directly with koodo for 12 months trying to get someone to stop the calls I've even been told by a supervisor that I must be lying because he's never seen a mistake like that before.. I pray he was having a bad day and he doesn't honestly believe koodo doesn't make mistakes lol poor telus.. it's like having a kid thats completely out of controland instead of disciplining it, telling everyone, well… theres nothing i can do to stop em.

they kept my banking info and continued to take out money when i asked them not too, (i had direct deposit, i chose to pay them via credit card instead) and they refused to stop!! i had to put a claim in with my bank and everything!