Premium Messages and Content Subscription Charges | Koodo Mobile | Forum

I am so glad I found this forum!!! My daughters Koodo bill is driving me crazy! This is the third month with "Premium Message" charges and my daughter has no idea how they are happening. I already spoke with customer service last month and was told same thing – just text STOP and they will. She did that and we still have more charges and now we also have $20 in Content subscription charges!!! Her $25/mos bill is now $70/mos and has been over $130! I want to know how we cancel her contract and get away from this SCAM of a company. I have been in sales and used cell phones for 16 years and never had these issues.

Jenny, heres how it happened to me..
I tried installing the facebook app. named something like 'see whos looking at your fb profile', and although i entered my cell# and didn't finish installing the app. i started getting spam txt @$5/txt (from a 11011 # and was billed as 'premium text') whether i opened them or not. Koodo has taken the charges off my bill and ga…ve me the Canadian fraud commissions(not the exact name) tele.# it is 1-888-495-8501 begin_of_the_skype_highlighting 1-888-495-8501 end_of_the_skype_highlighting. Apparently this hotline has been receiving a lot of phone calls regarding facebook app's now, and said the fraudsters try to hide the scroll bars that allow webpages to get to the fine print regarding the charges.

This is aweful. I'm having the same problem. Just replied with "STOP". Hope it will stop.

My spam is from this company. Please stop this nonsense.

WHOIS information for zemgo.com :

[Querying whois.verisign-grs.com]
[whois.verisign-grs.com]

Whois Server Version 2.0

Domain names in the .com and .net domains can now be registered
with many different competing registrars. Go to http://www.internic.net
for detailed information.

Domain Name: ZEMGO.COM
Registrar: WILD WEST DOMAINS, INC.
Whois Server: whois.wildwestdomains.com
Referral URL: http://www.wildwestdomains.com
Name Server: NS1.MANAGEDOMAIN.NL
Name Server: NS2.MANAGEDOMAIN.NL
Status: clientDeleteProhibited
Status: clientRenewProhibited
Status: clientTransferProhibited
Status: clientUpdateProhibited
Updated Date: 30-jan-2010
Creation Date: 29-jan-2007
Expiration Date: 29-jan-2011

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Same thing has happened over the past few months with my daughter’s Koodo phone that I’m paying for. Koodo and Telus customer service is NON-EXISTENT. I tried texting to 63232 and got a message that we are not a customer but I’ve been billed a few months for their ‘service’. I called the toll free number and got a recording that they have changed their name to motime from dadamusic. I did get a hold of someone who cancelled the service and gave me a confirmation number and requested them to block any further contact as well……although this is not a Koodo issue, I really think it makes for very poor service on their part to allow their customers to be open to fraud especially when are have been made aware of the situation.

I called Koodo and said i have been charged for a subscription that was auto downloading and was charged each time 5$ and I complained that I never signed up. The person at customer service at koodo told me they did not know who it was and could not remove it from my bill. I asked why it was ok if they do not know who is billing them to bill me then why is it allowed? Personally if it was me having to bill someone else Id wanna know why. They would not remove it for me. I was not pleased at All they told me to put a block on my phone and that was it.