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3:30 pm
March 27, 2010
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Monique
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i purchased magic jack online and it came from hamilton, ontario… when i registered it, i could pick a free u.s. number or pay 10 dollars for a canadian number,, not local for me… so i picked a canadian number,, but now thinking about it,, i didnt need to do that,, i could have picked a free u.s. number,, so now how do i get my 10 dollars back that was charged to my credit card and get a free u.s.number instead?
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6:23 am
November 13, 2010
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nemmers
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In my experience you can't cancel the Canadian number you paid for. You can add other numbers to your Magic Jack, but they charge you $10 per number. I registered my magic jack yesterday and made the mistake of choosing and purchasing the Canadian number before I chose the free US number. I wanted a local Florida number to use when we are here for the winters as well as the Ottawa number for Ottawa callers to contact us when we are away in Florida. Now if I want to get the US number, I have to pay $10 to add an additional number to my registered Magic jack. I asked if I could cancel the Ottawa number and do the registration over again? I was told no I couldn't. The registration process didn't explain that if you purchase the Canadian number first, you would not be able to register a free US number after wards. I conveyed my disappointment and dissatisfaction when I spoke to the Customer Service agent online.
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9:01 am
November 15, 2010
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Wall
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Hi. I have a MJ and recently added a Canadian number. But what is now happening is that if I call a Canadian numnber, the call starts of fine but after 5mins, it becomes one-way ie I cannjmot hear througfh the other person can. Have you faced such a problem?
Wall
Monique said:
i purchased magic jack online and it came from hamilton, ontario… when i registered it, i could pick a free u.s. number or pay 10 dollars for a canadian number,, not local for me… so i picked a canadian number,, but now thinking about it,, i didnt need to do that,, i could have picked a free u.s. number,, so now how do i get my 10 dollars back that was charged to my credit card and get a free u.s.number instead?
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8:51 am
November 18, 2010
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bryanchadwick
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i have a us number and live in canada. recently i have noticed that the mj service is kind of spastic. it works sometimes but not all the time. i get a connection but the communication is not always duplex.
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