Peter's Useful Crap - Topic: All GOOD - Just please improve the customer service http://www.theblog.ca/peter-forum/koodo-mobile/all-good-just-please-improve-the-customer-service Simple:Press Version 5.5.1 Bernard on All GOOD - Just please improve the customer service http://www.theblog.ca/peter-forum/koodo-mobile/all-good-just-please-improve-the-customer-service#p3174 Koodo Mobile http://www.theblog.ca/peter-forum/koodo-mobile/all-good-just-please-improve-the-customer-service#p3174 Would love to look into this for you. By looking at your account we can tell who you talked to and provide the coachback the person needs. If you wouldn't mind emailing us your account number a webstore@koodomobile.com (address it to me) then I can make sure we learn from our mistake. Thanks in advance!

]]> Mon, 23 Jul 2012 11:36:15 +0000 Three Years on All GOOD - Just please improve the customer service http://www.theblog.ca/peter-forum/koodo-mobile/all-good-just-please-improve-the-customer-service#p3167 Koodo Mobile http://www.theblog.ca/peter-forum/koodo-mobile/all-good-just-please-improve-the-customer-service#p3167 I must admit that I've been using Koodo for 3 years & I like everything except they DO need to improve their customer service. Some of their employees are very rude & totally inflexible & take decisions on their instead of checking with their superiors & won't even allow you to speak with one.

There was a mistake in my extra texting & the rep. would in NOOOO way consider looking at it & was very rude. When I asked to speak with a manager or supervisor, he wouldn't & when I insisted, he put me on hold & left!!!Cry

Otherwise, I'm enjoying Koodo's phone & plan VERY much & planning to renew with them.Smile

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