Peter's Useful Crap - Topic: Billing Problem with Koodo

james on Billing Problem with Koodo

Tue, 17 Jan 2012 16:47:23 +0000

That is like my situation.
I have been on other carriers, but was happy with Koodo. I have the unlimited, unlimited, unlimited, early evenings and weekends, extra data usage packs, North America plan, etc, etc, etc. About 140 a month. I had some work to do in the US for a couple of months, and went back to Future Shop, where the rep said the US plan would cover me. Well....it did not. $1800. Pay up or get out. So I paid.
In October, I suffered a spinal injury at work and have been off work since then. I have been paying into my bill, but not using the phone.
Regardless of that, I have been cut off, and got home to a $600 bill.
I have tried to go back to basic plan (3 months ago, on self serve)because I am out of work, and don't need all the extra shite. There is no record of my plan change, or my November payment.
I am kind of wondering about these guys. They are just like all the rest, not too far down.

jay on Billing Problem with Koodo

Wed, 10 Aug 2011 17:33:59 +0000

What the hell good is it to finance the Wrong Bill, Can you read, the bill is a mistake And all you offer is to finance it, Pathetic, I will be cancelling my 3 Koodo phones tomorrow

jay on Billing Problem with Koodo

Wed, 10 Aug 2011 17:32:49 +0000

*~*Missy@Koodo*~* said:

Randa said:

I am pleased with Koodo for many reasons but I just received the most bogus bill. When I signed up I asked if I got a long distance plan if that would be what I would pay, and not any extra “usage charges” the woman assured me and I carried on.

I use my cell for work and make alot of calls.. I just received my bill 914.00!!!
I called customer service and explained that I had no idea about that and the lady explained otherwise. I wasn’t expecting a refund because I have called them in the past about other things that were their fault and the rep admitted it was koodo’s fault but she said the don’t give refunds at koodo. ANYWAY.. i was looking for a plan where I could pay down my bill in 3 chunks or even 2 chunks without having a late charge. She told me there was nothing she could do and that I would have to pay it in full. I have to say I am not impressed, to blame it on the company I would say is unfair but the first customer rep I talked to who helped me set up my account. I woudln’t of even bothered with this cell phone company if that was the case.

Wow I am terribly sorry about this 'boogus bill' that you recieved from Koodo Mobile...The rep who informed you that there is nothing that they can do and that you will have to pay your bill in full, was gravly mistaken. We can make payments arrangements with you and our Payment Management Team..I would like to apoloqize one more time that I am terribly sorry that this happeneed to you....

Koodo

BB on Billing Problem with Koodo

Fri, 28 Jan 2011 09:22:18 +0000

Beware! They say there are not contracts that lock you in but when you cancel the account you'll get charged for the piece of crap phone you have. The 10% tab think is bogus! If you have a basic monthly fee of $20 then you'd be paying for a crappy phone for years. So really there IS a contract unless you want to pay for the phone. It's the same thing as a contract because the other service providers charge you to break a contract based on the cost of the phone and how long you've had it. I had no idea that I'd be charged to close an account so I switched over to a new provider and ported the phone #'s. Now I get a bill for $318 because they're charging the 'Tab' on the bill.

Bond on Billing Problem with Koodo

Wed, 26 Jan 2011 19:57:40 +0000

If ya thinks thats bad, I paid $200 before xmas then 2 weeks later I'm shut off.
No long distance calls no texts just had it on standby.
Initially I figured Koodo was a gr8 company, now they just SUCK!!!!:frown::frown::frown:

krista on Billing Problem with Koodo

Wed, 19 Jan 2011 11:03:34 +0000

I have a problem too. My 1st bill will Koodo was $49.08, and had to be paid by January 11th, 2011. I then sent in a money order of the full amount! But my problem is that my it says last payment recieved is $0.00. Now my bill is $111.07? I sent the money prder to the address that was on my bill...Any one know if I can pay my bill at the Koodo store where i bought my cell phone? I can't deal with the money order stuff...I'm being ripped off I think

Prim Prior on Billing Problem with Koodo

Tue, 02 Nov 2010 07:39:12 +0000

*~*Missy@Koodo*~* said:

Randa said:

I am pleased with Koodo for many reasons but I just received the most bogus bill. When I signed up I asked if I got a long distance plan if that would be what I would pay, and not any extra “usage charges” the woman assured me and I carried on.

WE are going to have to be smarter consumers.... do what The CORPORATIONS do and record the conversations full of hollow promises... NOT for TRAINING and CUSTOMER SERVICE ....BUT FOR RESULTS... and then you have a leg to stand on ...then you can STAMP IT REAL LOUD when lies are made... or poor training of CSRs offers deals never fulfilled....or offers that are not real....just to get a commission.

R on Billing Problem with Koodo

Tue, 26 Oct 2010 08:11:06 +0000

I too am a new cust of koodo and I too had probs from the beginning and they continue. :yell:1) unable to transfer old # as a result, was able to make but not receive calls for approx, 2 weeks but was still charged in full for service 2) recieved scam texts from day 1 and although i respond "stop" they resume each month. 3)unable to access e-billing despite having called cust service 5 times in total(when I tried to send a complaint via email i got an "unable to deliver notice"). Had password reset and confirmation emailed and still couldn't acces bill was told the website was temp out of service. Attempted to log on days later was told I never received confirmation email and they would send it again. Second email never came and until it does I don't have any access to billing info. Calling cust service again today....:yell:
The first call I made to customer service made me weary as I was told "except a longer then usual wait time to speak with rep as call volume was high" I knew this company is was going to be nothing but trouble.:yell:

keegrebu on Billing Problem with Koodo

Tue, 07 Sep 2010 08:47:49 +0000

So happy I came accross this forum. Thanks for the info

Karen on Billing Problem with Koodo

Mon, 19 Jul 2010 10:55:29 +0000

PandaGP said:

JoAnne said:

This month I have, again, a $10.00 charge for “content subscription” whatever that is, it seems to be some company that got my cell # and sends me stuff I don”t want. I thought I had cancelled it - how do I do that, does anyone know? And this month I get this additional “premium message” charge for $5.00. What is that? Does anyone know? My supposedly $30.00 bill is creeping up each month and since I was laid off from TELUS (who own Koodoo) I need to keep costs down.
What to do?

Premium Messages are a Text Messages sent to your phone from a Third Party company. These's company's are tricky, all depending what it is.

Examples: Joke of the Day, Horoscopes, Music Subscriptions.

If its an actual text message being sent, you need to reply to that message with "*stop" or, you can look up the number that text you at http://www.TXT.ca and the company website that are sending you these messages will display their contact number to contact them at (sometimes they hide them well)

Its takes a few minutes for you to enter you number somewhere and BAM your signed up without even realizing it.

I just received my daughters cell bill., and there was a 'content subscription' on it as well.. called Koodo and the guy said for me to text *stop, just like you said., and type in 65555. That will tell them to unscrible her. I hope it works., have to pay this $10 now tho :-( She had no idea what it was or how she did it. The guy at Koodo said it was for Musical Wallpaper!?!?! And another new charge as of last month., $2 for a paper bill...just signed up for E-Bill with them... frack !