Nick said:

Wow. this helped alot. thanks

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expected1 said:

this same thing happened to me when I changed my phone number, and i changed it after the customer service people were closed, took me a while but figured out how to re-program the phone and everything was fine

This is a common problem for customers who change their number on the Self-Serve site. What you have to do after every time to change your number is program it. Simply dial *22803 from your handset and follow the prompts!

Koodo:)

AshleyC said:

So, I changed my number to a different one on the selfserve website. The website displays my NEW number, but every time I try to text/make a call, it fails or has the busy tone! My phone also displays my OLD phone number even though I changed it over the Internet! I can’t do anything! Please help.

This is a common problem for customers who change their number on the Self-Serve site. What you have to do after every time to change your number is program it. Simply dial *22803 from your handset and follow the prompts!

Koodo:)