Peter's Useful Crap - Forum: Koodo Mobile

klee on KOODO SUCKS

Fri, 15 Aug 2014 12:37:39 +0000

klee on KOODO SUCKS

Fri, 15 Aug 2014 12:31:47 +0000

Vlad said

I hate Koodo! Every time i phone their "customer service" center, i get some snotty high-and-mighty customer service rep who feels they can talk down to me, and even argue. Straight up argue! And this is EVERY TIME I CALL! I have NEVER had a real customer service rep when phoning this company. Last time, it was so bad, i said "Can you please stop shouting and interrupting? I didn't call in to argue, I just want to speak with your supervisor" and he said "The only way to resolve is to argue" and kept refusing to transfer my call. My issue with Koodo is that they shut my phone off in November, and then didn't provide me with service, but continued to CHARGE me for the service, for 2 months. They said this was because I "didn't cancel it properly". HOw was I to know how to properly cancel my phone when the CSR didn't mention anything? He's the one who told me I was cut off! I am NEVER using Koodo again and will NEVER recommend it to anyone!! They are just some Jo-Circus operation and all I can hear in the background when talking with them are people talking about how drunk they got on the weekend. Koodo: BAD CALL!!!

I cancelled properly and still get charged for another month without properly notify me by mail. Just becareful, this fucking company can ruin your personal credit and they already did mine.

klee on Continued to bill the customer after cancallation

Fri, 15 Aug 2014 00:45:24 +0000

lopkkg

DougVann on KOODO SUCKS

Fri, 15 Nov 2013 07:44:56 +0000

Yes I agree Koodo sucks. We have 2 phones - Blackberry Curve and iPhone 4 and both have stopped getting a signal. Also I sometimes get text messages showing up hours after they were sent instead of instantly. Is this the way cell service is supposed to work? I could get the message across this fast by sending a letter in the mail. Koodo Sucks

IF YOU LIKE TEXTING DONT GET A PHONE WITH KOODO, U NEVER END UP GETTING ALL OF YOUR TEXTS AND IT GETS REALLY ANNOYING

linda on koodoo customer service

Fri, 25 Jan 2013 15:04:11 +0000

I called the 18669956636 toll free number on my cell. They requested my number, I put that in . I went through the selections to get me to talk to an agent about my billing. I finally get a customer service rep, and she would not accept my account number, she was insisting that I provide my drivers license number over an unsecure line, even though she already had asked for my birth date which I gave. She continued to tell me that she could do not do anything for me unless I gave her my drivers license. I told her in Canada we do not have to provide a driver license or SIN number over the phone, that is why we have an account number. She continued for over five minutes to give me a load of crap that this is their so-called privacy policy. If this is their so-called privacy policy, then it does not align itself with the Canadian provincial privacy policies. I as a customer should not have to go through this kind of crap from a customer service rep, when I have provided my cell number ,date of birth and my account number. This rep, did not want to listen to me, or do anything for me, and when I raised my voice and asker her why do I have an account number, she just simply said, I am going to hang up and then she hung up. This is not customer service at all. Koodoo has my drivers license number on file, as well as my address and date of birth. I will be making a complaint to our provincial privacy commissioner about this type of behavior.

robin on Complaints

Mon, 14 Jan 2013 08:37:39 +0000

Hi there - we have some major unresolved issued now going back 3 years with hese guys-
does anyone have a direct e mail to someone important at KOODO management that I can CC

I have about 8 PDF documents to attach and cannot do this on the web site link

thanks

islandeagle on KOODO SUCKS

Wed, 09 Jan 2013 14:11:54 +0000

My Koodo phone broke, could not be charged. nearest kiosk is a hundred miles and an expensive ferry ride, away. Cannot use the phone so I email their "customer service" and they ignore me for three emails then don't even address the real problem that the phone is dead and cannot be used. but they are more than willing to charge me for the service even though the phone is dead. I tell them to cancel and they say they cannot cancel over the internet hence "cancel at anytime is not true. They sold the bogus debt to a collection agency and ruined my credit rating. I do not think one has to pay for services one does not use. KOODO ruined my credit rating.

KoodoDefinetlySucks on KOODO SUCKS

Wed, 09 Jan 2013 06:09:47 +0000

Im with Koodo unfortunately atm. i agree with negative feedback i have read so far. Koodo has the worst of worst customer service ever. Thats saying a hell of a lot too. Considering theres places like zellers and walmart that rape everyone of their dignity. Id rather have no electronic services then be with Koodo. I need to get out of it now, does anyone know if i just stop paying them if they will go through collections or what they will do? I willl never ever reccomend koodo to anyone. This is the worst experience ive ever had. Never been treated so badly before. Also KOODO SUCKS BAD TIME.

islandeagle on KOODO SUCKS

Fri, 04 Jan 2013 20:02:53 +0000

Koodo is great as long as everything works. It's their "customer service" website that is useless. Even though accounts can read emails they insist on using a Koodo phone 611 or a 1 800 wait forever line. to do business. What happens to the customer who has a broken Koodo phone? If you can't get to them they will not pay attention to any emails reguardless of the content. I have ended in collections over charges being levied on a phone that did not work.

j on Changing My Number On Self Serve

Fri, 30 Nov 2012 13:49:49 +0000

You obviously had to pay $50 dawg cause you moved clear accross the country and had to get a new area code. Doh!!