Peter’s Useful Crap

I decided to switch from Rogers to Koodo. I went to Future Shop to make the transaction and chose two relatively inexpensive phones to use with the Tab Option. It was, by coincidence, the day after the stock market tanked for the second time after the US House turned down the bail-out package.

Despite having good credit, with a good job and well advance in years (over 50) I was denied the Tab Option based on my Equfax score. This came as a shock, largely because I didn’t give anyone permission to check my Equifax score, but also because I do not have a bad credit score.

I checked the Koodo literature, and lo and behold in the fine print on the back is a tiny sentence that says the Tab Option is based on approved credit, so I have to presume they get implied permission for a credit check when a customer chooses the Tab Option.

OK, I said, forget the TAB Option. I’ll just buy the phones. The fine print says nothing about credit approval for opening an account. Still, Koodo said I could only have one phone on the account (I need two) and that they would cut off my phone if my bill went over $200.00, because of my credit score.

I called their customer service and was very rudely treated by a young man who clearly knows nothing about Equifax or the need for permission to access credit records, and who was completely unwilling to investigate what error prevented me from getting what I wanted. I do not have poor credit. I am a homeowner of over 30 years, and have never defaulted on anything.
Basically I was told I am a deadbeat and should call Equifax.

I will call Equifax, and the CRTC, and anyone else I must call to prevent Koodo from accessing credit history without customer permission. Although they may get implied permission to access credit history when customers choose the TAB Option, they say nothing in their literature about credit investigations for opening accounts where people do NOT choose the tab option.

I have been able to get phones with another provider, and I’ll probably never know what happened that day, or who’s credit score was actually accessed without my permission, but by the time this all played out I was half way switched over to Koodo (one phone was switched before the told me I couldn’t have two phones) and it cost me money to switch back.

Dawn said:

I decided to switch from Rogers to Koodo. I went to Future Shop to make the transaction and chose two relatively inexpensive phones to use with the Tab Option. It was, by coincidence, the day after the stock market tanked for the second time after the US House turned down the bail-out package.

Despite having good credit, with a good job and well advance in years (over 50) I was denied the Tab Option based on my Equfax score. This came as a shock, largely because I didn’t give anyone permission to check my Equifax score, but also because I do not have a bad credit score.

I checked the Koodo literature, and lo and behold in the fine print on the back is a tiny sentence that says the Tab Option is based on approved credit, so I have to presume they get implied permission for a credit check when a customer chooses the Tab Option.

OK, I said, forget the TAB Option. I’ll just buy the phones. The fine print says nothing about credit approval for opening an account. Still, Koodo said I could only have one phone on the account (I need two) and that they would cut off my phone if my bill went over $200.00, because of my credit score.

I called their customer service and was very rudely treated by a young man who clearly knows nothing about Equifax or the need for permission to access credit records, and who was completely unwilling to investigate what error prevented me from getting what I wanted. I do not have poor credit. I am a homeowner of over 30 years, and have never defaulted on anything.
Basically I was told I am a deadbeat and should call Equifax.

I will call Equifax, and the CRTC, and anyone else I must call to prevent Koodo from accessing credit history without customer permission. Although they may get implied permission to access credit history when customers choose the TAB Option, they say nothing in their literature about credit investigations for opening accounts where people do NOT choose the tab option.

I have been able to get phones with another provider, and I’ll probably never know what happened that day, or who’s credit score was actually accessed without my permission, but by the time this all played out I was half way switched over to Koodo (one phone was switched before the told me I couldn’t have two phones) and it cost me money to switch back.

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If you activate at a koodo kiosk, a sales rep asks permission and will explain before the activation process that the tab is based on a credit check.

I totally agree with the first poster, I have the exact same sitation, am over 50, own my own home, have no mortgage, no loans, no defaulted bills and yet koodo treated me like a criminal.

Although the phone and coverage is very good and suits my daughter’s use fine, with this ridiculous limitation they are just shooting themselves in the foot. My son is going over to someone else.

Way to go, idiots…

Well, just to reply to post about being treated as a criminal. Especially with no loans, no mortgage and such.. Just for your information, If u have an inactive report.. such as ur not using ur credit card or there are no loans out… ur credit report recycles itself every so many years… if u have nothing on there when it recycles.. u have NO credit. There u go. I worked as a consultant for equifax for the online personalized credit report. So, good for you; no loans, cc’s or mortgages.. but bad cause now if u have NOTHING THERE FOR PEOPLE TO REPORT.. U BASICALLY ARE CREDITLESS THEREFORE.. UR NOT A GOOD CANDIDATE TO VIEW UR PRIOR BILLING HISTORY.. understood?