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City Koodo Confusion
July 8, 2011
12:42 pm

I just signed up for the City Koodo plan with the $20 north america long distance package. This plan is advertised as No Zones. I figured that with this combo I would be safe to talk without getting overage charges. I just went to the Koodo kiosk at Future Shop and the guy there told me that because I live outside of the "city", I will be charged 35c a minute for every call. I live in Chilliwack, B.C. which is an hour outside of Vancouver.

I'm confused, because I thought that the whole point of having "No Zones" was to avoid being restricted as to where you can use your cellphone. I could understand having long distance charges depending on the zone you're receiving a call from, but I added the unlimited long distance to cover that! Does anyone know more about this plan? Should I be switching my plan?

July 13, 2011
6:39 am

Hey Chilliwack, the future shop guy is dead wrong! While koodo advertises availability of this plan in selected cities, if you got it, then it works just the same for you as for anyone else. Because that plan comes unlimited local minutes you can call as much as you want. Since you have the $20 feature (that's only for canada not the US) you have no long distance charges either. You can now make and receive calls from anywhere to anywhere in canada and don't have to worry about a massive bill.

Bernard (I do work for KoodoSmile)

July 13, 2011
11:15 am

Thanks Bernard! I feel much better about my choice now. I just checked my first bill and it also confirms what you have said.

July 14, 2011
10:20 pm

Hi Bernard,

To add more to the confusion. If i were to get the same plan and if I were to receive a long distance call from China (or anywhere outside Canada) while i am physically in Canada. Will i get charged long distance?

July 22, 2011
1:35 pm

Hi there,
I was away on vacay, sory abouty the delayed response. No, there wouldn't be any long distance charges for international call that you are receiving.

July 25, 2011
11:38 am

Hi, Have you seen, Koodo just changes all it's plans again. Now they say they have No Long Distance in Canada! I find this hard to believe and feel there must be a catch. Have you looked into them yet?

I'd like to know what happens when you have unlimited incoming and you are outside your area code? Will it use your minutes or will it be unlimited incoming? And what about evenings and weekends, can you really call from any place in Canada to any place in Canada no matter where you are and where your calling? If this is true it would be a massive step in the right direction.


July 26, 2011
3:42 pm

You got it Bast! The new Canada-wide plans are portable. So, even if you only get the $25 plan that comes with 150 anytime minutes, but also comes with a 5 o'clock evening and weekend add-on, it means that past 5 and on weekends no matter where you are making the call or where you are getting it,there are no long distance charges. And during those times it doesn't even eat into your 'anytime' minutes.


August 11, 2011
9:07 am

I have a question about the 10$ add on that includes caller id,unlimited messages, and voicemail. If I get a text from the U.S whether i'm in Canada or the U.S will I be charged? Also what if I text the U.S when i'm in Canada, do I get charged?

August 27, 2011
6:04 pm

I'm also wondering that.I have received texts, but am a new user so havent' received a bill yet. Bernard--do you have any idea?

August 29, 2011
3:10 pm

If you have that add-on and you are in Canada at the time when you send or receive a text then it's included in the package price of $10/month. Essentially it gives you unlimited texting. Yo can text to the US or even internationally. Bear in mind if you do leave Canada sending and receiving a text is extra. I believe around $0.60 per text while in the US.