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Considering Koodo
February 3, 2009
11:08 am

I've been considering getting a cell phone here in Canada (yes I'm not Canadian), and all that billing thing just sounds bad to me. I understand that that's the way it goes in here but still... that does not make any sence to me.
Anyway, I went to a koodo kiosk yesterday in order to get the last details about the cell phone and the plan options and the fellow there (James) told me that in order to have me in the system that he needed 3 (three) pieces of ID. OK... I kinda understand all that burocracy... but... I got really alert when he said that he needs my credit card, my driver's license (which I don't have) or my permanent residen card and my SIN card!
SIN Card to get a cell phone???
I just want a cell phone... Why do they want my SIN card???
Can anybody please tell me the reason why????
Thank you for your time!
Have a nice day!

February 3, 2009
8:10 pm

I was wondering the same thing, but i read up on the fine print when it came to the "tab" thing. "tab available on approved credit only"
so they need your SIN to run you up against the credit bureaus to see if your good.
in my opinion, this needlessly puts a "hit" on your credit record for nothing, but hey, its the way it works.
so now you know.

February 11, 2009
10:33 pm
Happy Go Lucky

DO NOT, repeat DO NOT give your SIN card # to anyone except your employer and necessary government agencies. Any other company does not have the right to have it and your SIN has zero to do with a credit check. Giving out your SIN # unnecessarily is very dangerous and makes you susceptible to identity theft ... again DON'T DO IT.

For the official word from the government who issues SIN cards go here:

It specifically mentions cell phone companies, as companies your DO NOT have to give your SIN #:

When don’t I have to provide my SIN?

Some private-sector organizations may ask for your SIN. This practice is strongly discouraged, but it is not illegal.

Here are examples of when you don’t have to give your Social Insurance Number or show your card:

1. proving your identity (except for specific government programs)
2. completing a job application before you get the job
3. completing an application to rent a property
4. negotiating a lease with a landlord
5. completing credit card application
6. cashing a cheque
7. applying for a video club membership
8. completing some banking transactions (mortgage, line of credit, loan)
9. completing a medical questionnaire
10. renting a car
11. subscribing to long-distance or cellular telephone services
12. writing a will
13. applying to a university or college.

February 18, 2009
11:09 pm
The other side

Hey Guys,

They should never need 3 pieces of ID. It's only 2. One government issued photo id, like passport of drivers license. The other needs to be EITHER a credit card OR a sin#, not both.

I agree that giving out your SIN number is the worst thing you could do but if you don't have a credit card they have to get a credit hit someway. And its your choice to provide that information, if you don't want to then you can walk away. I have worked for TELUS, BELL and Koodo and all of them operate this way.

And the reason for the credit check, simply to see if you pay your bills. Would you want to provide someone with a service if they historically don't pay there bills? NO, probably not.

March 24, 2009
12:38 pm

Im in the same situation. Do you know if my mexican passport and my work permit works as government issued photo id? I have SIN and mexican credit card as well.
Thank you in advance!


November 4, 2010
7:49 pm

On August 30, I bought a cell phone from Koodo. The purpose to buy that cell phone was because I depend on a cell phone so I will not lose work hours. My supervisor called me a few times and said that I was not answering the phone. However, the phone was with all at all times. I called Koodo and they check my phone on their computer and said to me that there was nothing wrong with my cell phone. My supervisor continued saying that I was not answering the phone. At this time,other people were saying the same thing my supervisor was saying and I continued losing work hours. At this time, I went back to Koodo kiosk at the Eaton Centre in Toronto. The Koodo employee who was there at the moment ( It was on a Saturday morning) seemed a lot more interested in getting the service from another male who was there looking for information. Eventually I got the employee on duty to look at my phone and he said there was nothing wrong with my phone.Once again I heard that I was not answering my calls. Durind the short period I was with Koodo I received 2 calls from work, even though the line was really bad. I disconnected my services with koodo.

I am looking into the possibility of posting it on Youtube. I strongly discourage the reader from purchasing phones from Koodo.

March 9, 2011
11:15 am

It might be the area that you stay have no signal on your cell, I have a koodo call also but sometimes when I am near the subway station the phone stop working.

Feel sorry that you have stop the service, but anyway, if you go with other cell phone service, you might get the same problem if the area cannot receive any call. Those area are most likely, underground, basement or on the subway.

Good Luck!

June 11, 2011
3:45 pm

hello i switched from rogers which plans are stupidly high priced. For example $65 for 150 minutes call display, voicemail, 6 pm earily evening and weekends, and my 5. So you think not bad. But i switched to koodo and i got the city koodo plan which has unlimited local minutes and unlimited txt outgoing and incoming $35. Then i put call display on my phone $6, then put voicemail $6, Then I added unlimited long distance $20, plus this includes no roaming charges so i can be anywhere in canada and call anyone in canada and not get charged for being in another province or city. so $67 im sitting at for basiclly everything you could want. Koodo is telus and the reception is the same as telus and bell because they run off the same network. So i have great reception a killer contract and not to mention the extras they gave me. They gave me a free case for my phone the lg optimus one, and they gave me a free $50 prepaid visa card. Which i bought a movie and some groceries. I put everything on my tab so $150 so i paid nothing for the phone. I called there customer service for helping me set up my online account and they answered there phone in literaily 2 minutes. I was impressed considering rogers wait time is like 20 minutes usually. They were kind could speak well english and could understand my issue. If your thinking of switching do it. It was worth it. NO FINE PRINT on the contract i made sure of it so if I wanted to cancel my services the day after i bought my phone only $150 compared to be locked into a contract and pay BIG $$$$$$$$$ consider koodo before any other company including fido and yes i consider fido then i found out they lock you in. =0SurprisedSurprisedSurprised