Koodo has blocked my account arguing "fraud" | Koodo Mobile | Forum
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3:23 pm
Four days ago my account was blocked, so I called Koodo's customer service and they told me that they were investigating fraud, so they asked me to send 2 pieces of Id by fax and I did so. The worst thing is that every time I call, the agent doesn't give me any specific information. Now I have sent my documents by fax twice, and when I call to confirm if they have received them, they tell me that there's no way to know because they don't have access to it, and that I should wait until someone contact me. It seems that this people don't have internal communication or connexion. I have called more than 20 times and they don't know when they're going to restore my service.
I think Koodo has the worst service, they don't do anything to help you solve the problems. If you're planning on taking Koodo, you should think twice before using this mobile company.
2:03 pm
The only reason why a company will flag your account as fraud is if your account information, and credit check information does not add up. This is tp protect you as a customer and the company from getting 'raped dry'.
How would you feel if someone took your identity and started up an account. It is simply a precautionary measure if your information is fishy. Pretty straight forward if you ask me. :smile:
5:52 pm
I have the same problem. I called them something like 10 times, I faxed my ID 3 times and nothing for now. If you find a solution please share it. thanks.
8:50 pm
email it Abliss said:
I have the same problem. I called them something like 10 times, I faxed my ID 3 times and nothing for now. If you find a solution please share it. thanks.
10:16 am
Same problem. It's been more than a month and I have no service. No one will tell me they think there is anything wrong with my information or even confirm they've received it they just keep telling me they're investigating "possible fraud" -- according to the rep it might not even be with my account!
You know I appreciate a company being diligent about credit info, but the complete lack of timely response and stonewalling is a horrible business practice. Worse thing is I have given this phone number to folks to reach me and I don't remember everyone who has that number so reaching them all to provide a new number is a nightmare. Very sorry I ever got involved with this company.
