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Prepare for trouble with koodo if your credit card is renewed
September 5, 2009
3:36 am
Dan W.

It so happened that my credit card was renewed, since I joined with them. Now their stupid website doesn’t accept it, anymore; --there’s no way to change the expiry date of your credit card via their webpage.

I emailed customer service and they told me the only way to fix the problem was to call 611. I spent about an hour listening to their stupid music and finally hanged up.

Since then I’ve tried multiple times to explain to them (by email) that unless they pay for my time, I will NOT call 611 again; but all they reply, like a broken record, is that I have to call 611. Two months have gone by, and I have no way to pay my bill; no solution in the horizon. What's it going to take to make them fix the problem THEY created? A class suit, to make them reimburse ALL their customers for the time they make them spend on the phone unnecessarily?

They make all their customers have to periodically have to waste an hour of their time on the phone, just because they can’t pay some kid $500 to fix their website to allow updating one’s credit card expiry date?!?! Not only are they inconveniencing their customers, but in fact it probably costs them millions of dollars a year to pay for customer service people to answer the phones just to update credit card expiry dates... That's why I say this is the stupidest company I've ever had to deal with.

Well, if they continue to treat *this* customer like his suggestions don’t matter at all, I’ll start a public awareness campaign that will cost them millions in lost business.

My advice to anyone is to stay away from Koodo if you plan to pay by credit card.
Or just stay away, period.

September 5, 2009
11:04 pm

Well, I had no problem when I switched credit cards, so could it be just plain user error?

December 11, 2011
2:39 pm

You know calling 611 is free right....

December 24, 2011
7:42 pm

Koodo has the rudest customer service I have ever dealt with over the phone!!!!!!!!!

October 2, 2012
1:55 pm

Bell is the worst customer service......I love my koodo :)