Best monthly cell phone plans for existing Fido and Rogers customers

If you’re an existing Fido or Rogers wireless customer on a monthly plan, this might sound familiar: you’re paying way too much ($50 – $60) for a plan that only gives you something like 100 anytime minutes, unlimited incoming calls, and 1000 evening and weekend minutes starting at 7pm. You don’t need a fancy data phone and you just want a reasonable talk and text plan.

Your contract is up for renewal, or you’re at least longing for the time when it will finally expire next year. You look at the new Fido and Rogers plans, and they’re underwhelming. You look at competitors like Koodo and Virgin Mobile; while they offer slightly better deals, it makes you uneasy to think about switching phones, transferring your contacts, porting your number, losing the flexibility of a GSM phone, and more.

All might not be lost. Fido or Rogers actually wants to keep you as a customer — they’re just a bit secretive about it. They have pretty good, unadvertised plans available for existing customers on monthly plans (not prepaid plans, although if you don’t use your phone much I’d suggest you look at a different provider), but you just need to know how to get them and also have a bit of luck on your side. This is what you need to do:

Consider which features are important to you and how much you want to pay. Without explicitly disclosing this information to Fido or Rogers, you will use this to negotiate later.
Read the RedFlagDeals.com forum threads for either Rogers retention plans or Fido retention plans. For the thread that applies to you, start with the first post on the first page to get some general instructions. Then start reading from the last page, and go backwards to get an idea of what deals people are currently getting.
Call Fido or Rogers customer service. Remember to always be friendly and nice, but be persistent.
Tell them you are thinking about cancelling your current plan. If they don’t immediately transfer you to a different department, ask for the cancellation or retentions department.
Tell the person in the retentions department that you want to sign up for a new contract and that you’re a long-time customer. They might then negotiate some great deals with you, similar to what you read in one of those RedFlagDeals.com retention thread posts.
If you don’t have luck on your first call, you might just have spoken to the wrong people, or gotten a customer rep who was having a bad day. Do some more research and try again.
Return to the applicable forum thread from step 1 and report back on how things went, to help other people in similar positions!

———————————————-

As an example, this is what was negotiated from Fido in January 2009, on behalf of a friend who was an existing Fido customer, previously paying $55 a month for a plan with less features:

- $28 a month, including all taxes
- 2-year contract
- 200 anytime minutes
- no System Access Fee or 911 fee
- Caller ID with name display
- Call waiting
- Voicemail
- Unlimited Fido-to-Fido calls
- Unlimited evening and weekend calls starting at 5pm (the alternative was 7pm evenings and weekends or unlimited incoming calls)
- 2500 text messages
- $50 account credit (the alternative was a new phone for free)
- Unlimited local calling for the first 2 months

Here is a summary of how the call went. The first Fido customer service representative said that to get one of the new Fido plans (whose only redeeming factor is that there is no SAF or 911 fee), existing customers have to pay a $25 transfer fee. The alternative would be to renew the existing, grossly overpriced $55 plan. She said she couldn’t match the features on the Koodo or Virgin plans at a competitive price. When I complained, she said that she can either give me a $5 monthly credit off the new Fido plan as listed on the website, or that she could waive the SAF and 911 fees on the existing plan. Neither alternative was particularly appealing.

I said that maybe I’m not talking to the right department. I said that I’m strongly considering cancelling my plan if she cannot give me a reasonable deal. I said that I had friends who had gotten more reasonable deals (without being specific). Finally, she transferred me to a different person, who she referred to as being a customer representative.

This new customer representative was still hard to convince. He tried to tell me that the new plans were a good deal. He told me that the Fido managers won’t let them give favoured deals. I said that I’ve been a loyal customer, that I’m being given no choice but to switch providers, and that I’m open to contract if that gives me a better deal.

Suddenly the customer representative started telling me about a really good, unpublicized deal available only to existing customers, as long as I’m willing to sign a 2-year contract; he gave me a list of features slightly worse than what I listed above. However, the more we spoke, the better the deal got (like with evenings and weekends starting at 5pm; the first two months of unlimited local calls; a free phone or a credit on my account). I didn’t shoot for the moon, but I ended up with a significantly cheaper and better plan than I (my friend, actually) was paying for before.

This entry was originally posted on Sunday, January 18th, 2009 at 4:51 pm and is filed under Telephony. You can follow any responses to this entry through the RSS 2.0 feed.

67 Responses to “Best monthly cell phone plans for existing Fido and Rogers customers”

January 22nd, 2009 at 12:25 pm

Melissa says:

I wish they were more willing to be straightforward with regards to these retention plans. Why needlessly annoy existing customers and/or let them leave and go to another provider when they could just tell them about the cheaper plans as soon as they say they're thinking of cancelling their existing plan?
January 25th, 2009 at 12:14 pm

Julia says:

Yes why is it so hard to get a good deal once you've been with them for a long time – they should try harder to please you.

Thanks for the tips – I'll try it out!
January 31st, 2009 at 9:00 am

Javed says:

Fido,

Worst cell phone, I change my plan $35 with unlimited in comming. with all voice and ID bill, sum up $ 52 – 50. When I was switching to $ 30 initially they say 200 mintues and free incomming. When I see fill they charge me incoming.

Be careful, they say some thing and charge some thing else…..
February 1st, 2009 at 6:12 am

Dan says:

wow, this is exactly what happened to my girlfriend and I the other day. We recently looked at Rogers brochures and the plans were much much better, of course we wanted to switch so we called up Fido saying we want to cancel our monthly plan, so they pass us on to the CSR and he sounded a bit of an ass and tried negotiating, said he can only give us a deal if we go on a 2-year contract. My gf got a 50$ credit but they used my fido dollars for a phone, arn't they supposed to give me free phone instead? They also charged me 3 extra bucks to reprint invoices that I have not received for the past 2 months which is their fault not mine. The dumbass Rep said "oh if you see that we charged you the few extra dollars for the invoice reprint, u can always call back to dispute it" jeez i dont want to fucking dispute it, thats my .02 =) GREAT INFO on this page by the way, thanks!!
February 2nd, 2009 at 5:36 am

Mary says:

Of course, all they want is their Profit; so then they can ride in their computer cars at our expence. BUT mostly If they hear you want to switch, then obviously they usually give you a deal to keep the $$$ coming in. That makes me think, that if they can give a fair amount of
People a deal then they could give Everyone a Fair good price.

You know they make practically everything in china which makes the prices they give us a "joke"! If we stopped paying those prices then I bet they would soon lower them(boycot)!
February 19th, 2009 at 1:14 pm

Qu says:

Nice. I just called and got pretty much the same plan as you minus the $50 bonus (I guess I'm not as good a negotiator)

Thanks.
February 26th, 2009 at 5:23 pm

Sarah says:

Can I try that as a new user? I dont have a provider yet but obviously im looking for the best deal to get.. would it work if i called and said I'm new but I could go to provider X if I dont get the deal of my liking? or would they just ask me to take a hike?
February 26th, 2009 at 5:26 pm

Peter says:

Hi Sarah, sadly these plans are only available to existing users. I don't know how much negotiating power you'd have as a new user.
March 6th, 2009 at 6:49 am

nosaukums says:

Fido seems to be the best out there if you need just a SIM. Prepaid rates are not so nice, but at least you can walk away anytime (oh… and refilling process sucks if you don't have Canadian issued credit card, luckily i have found a place to buy those refill vouchers online with paypal: http://www.fidofan.ca maybe it will be useful for someone else too.). Do you have info if Fido does like … 1 year contracts or no contracts as Koodo? I tend to get different answers in fido shop, or on fido support line.

Reply from Peter: From what I know, you can get a month-to-month plan with Fido. You’ll just have to pay full price for whatever phone they sell you, instead of the free or discounted phone you get with a contract. If you already have an unlocked GSM phone and want just the SIM card, you can try walking into a Fido store asking them about that, or buy one on eBay or Craigslist.
March 6th, 2009 at 1:51 pm

Andrew says:

Thanks for this. I have been a Fido customer since 2005 and I had pretty good plans. I negotiated a fantastic plan for my wife in 2006 but it was way to much minutes for her. I stumbled across this and got the exact same thing.

I actually got the same thing but added unlimited incoming and free after 5. They gave me an extra $5 credit till the end of my contract so I pay
$20 for all mentioned above, $10 for incoming calls and $5 for early 5pm evenings. Total $39.55.
So I basically got the early evenings free.

Thanks again for the heads up.
March 31st, 2009 at 7:27 pm

Gill says:

I have been a rogers customer for 12 years and i called and talked to the C R and got a great deal.
250 Min
Call ID
Unlimited eve and weekend
and free unlimited text for life
plus $20 a month credit for 4 months
and a free blackberry
All For a low price of $20 a month.

Just told them i was going to cancel and **BAM** they had great deals. but it will be diff with every caller just depends on there mood. All it takes is a few min of your time and you can save alot of money. If anyone is going to try this plan Just have everything planed out that you will say to them, like how much cheaper every other cell service is like no extra fees, tell them you have calculated that if you cancel and have to pay cancel fees you will still save money after 6 months because everyone is that much cheaper.

Hope this will help some of you people.
May 1st, 2009 at 12:32 pm

JL says:

I've been with Fido nearly a decade! I talked to a Fido rep today and she would not give me anything other than a "courtesy credit" of $60 I think (I was fuming at that point so I barely remember!). She said it was because I had switched over to one of the "new" plans earlier this year, that already doesn't include the System Access Fee and 911. She was prepared to cancel my account right there.

That simply makes no sense to me. I was shocked! I am going to try again tomorrow with a different rep, and tell them that I'm so shocked that I had to speak to someone one more time.
May 14th, 2009 at 5:36 pm

oisin says:

does it cost anything to switch between fido monthly plans? if i change plans is there a time limit if i wanted to change again?

Reply from Peter: In theory, no. But it might depend on which customer service rep you get.
May 14th, 2009 at 7:35 pm

ML says:

I have a monthly plan with Fido. 200 anytime minutes, 20$. It's an older plan I've been on for like 3 or 4 years now, which they don't offer anymore. I don't do contracts. I simply do not budge on that one, no matter how many times they make me offers. It gives me all the leverage I need should I feel like bargaining with them, because the reps are wary that I could walk away anytime. They would not be able to charge me any fees should I decide to switch plans. If you were locked to them on a contract, then I think they have that bit of leverage (being able to charge you fees for switching plans or canceling, knowing that your other option is only to stay with what plan you have for the balance of your contract).
May 15th, 2009 at 6:47 am

oisin says:

if i have an unlocked phone, will fido sell me a sim card with a monthly plan?

if i already have a phone i dont need to sign up for a 2 or 3 year contract to get a phone and can change plans or networks if im not happy without any fees

Reply from Peter: Your best bet is to walk into a Fido store and see whether they’ll sell you a SIM directly. You could also check eBay.
May 19th, 2009 at 5:09 pm

Sarah says:

I just finished paying my 2 year contract with Fido, which cost me 50$ per month for only 100 minutes weekdays and unlimited calls on weenight and weekends, i called to switch to prepaid cause i only used between 100 and 200 minutes a month. The rep offered this new plan for only long time customers (since 2001), 17.50$ a month plus tax (all under 20$, much cheaper than prepaid), includes 200 weekday minutes, free voicemail and call display since i agreed to another 2-year contract, no system access fee, no activation fee and a new phone of my choice.
May 19th, 2009 at 5:10 pm

Sarah says:

I fogot to add as well unlimited calls during weeknights at 5:00pm and weekends.
May 25th, 2009 at 2:54 pm

Johnny says:

Not every existing customers will receive such a deal as listed above. You should know that Rogers consider the amount of revenue they've generated from you before giving out any good retention plan. If you have been paying over $100-200/mth for all ur Rogers services (Cable, internet, phone etc) for prolonged period of time, then you should have very strong negotiation power.
May 27th, 2009 at 9:54 am

john says:

Rogers and Fido are juss out there to suck money out of all of us. If other international companies like vodafone come into canada they will destroy Rogers and Fido becasue their plans are alot better and cheaper. I hope companies like vodafone and other good cell phone companies come and take over rogers and fido becasue they seriousy give you a lousy plan for the amount of money you pay.
May 28th, 2009 at 8:20 am

Thoma says:

Hi guys,

Ive been shopping around for the best deal for me. Its gonna be my first cell phone so I dont really know how many minutes/month I would need so I decided to start with a prepaid plan. After looking at most brands (im in the province of Quebec) the nights and weekends deal from Rogers (39 cents/min during the day and 1 cent/min after 8PM and during WE) seems to be something that would make me save more than a constant 30 cents/min type of deal (like virgin or telus). With that being said, I dont know much bout cell phones but Im a tennis instructor and Ive been using the Tennis Clubs cell phone for the past 2 years a Moto V3 Razr, which isnt bad at all imho. Im looking for the best prepaid phone offered by Rogers. Here are the possibilities (http://www.rogers.com/web/link/wirelessBuyFlow?forwardTo=PhoneThenPlan&productType=paygo) :

-Samsung S366 (114$)
-Samsung J706 (99$)
-Sony Ericsson W200a (99$)
-Nokia 2680 (89$)
-Motorola W370 (69$)
-Motorola V3 RAZR (99$)

Thank you very much guys,

If you feel that there is a better deal for me, feel free to tell me.

Thomas

Reply from Peter: It highly depends on how many minutes you’d estimate using per month (and the time of day during which you make most of your calls). I’d suggest checking out and posting on http://www.speakoutwireless.ca/speak. Even though there are apparently no 7-Elevens in Quebec, the people on that forum are quite helpful.
May 29th, 2009 at 10:52 am

234_julia says:

I have been a long time Fido customer and have been on one of their older plans ($20/100 minutes – free caller ID – nothing else) . I own my own phone and pay month-to-month, no contract. I decided that I am better off with the $20 – 50 minutes, unlimited WE, free txt advertised on the site. Called them, guess what! I will have to pay a $35 transfer fee to switch to anything else, whether it is pre-paid or another plan. Nobody was willing to budge on the transfer fee. They are charging me for continuing to be their customer. The only offer they were able to give me, was a plan of $20 for 100 daytime minutes and a 2year contract which I already have now without the contract. Hahahaha! The customer service is unmatched.
I am outraged to the point where I am now looking to switch companies. So all of you out believing that crap that you can switch your plan anytime with Fido without penalties, it is all a lie. They charge you even if you have no contract. Very disappointing…
June 1st, 2009 at 1:02 pm

Sweetcandy says:

I called Fido today to get the $28 plan mentioned above but wasn't successful. The CR told me the best she can do is a two years contract for $39.55/mth including tax. The plan includes the following:
- 350 anytime minutes
- unl weekend and evenings (after 7)
- unl incoming calls
- unl text msg
- Call ID, call waiting & conference call

Is this a good deal?

Reply from Peter: “Good deal” really depends on your usage. If you need that many anytime minutes, then maybe it’s not a bad deal. If you don’t need that many anytime minutes, then it’s not a good deal.
June 10th, 2009 at 8:37 pm

Samantha says:

LOL. wow it seems like everyone here got a shitty deal. i negotiated my dads contract with telus and i got them to give him 1000 day time minutes, free after 6, free incoming calls, free caller id, free voicemail, 250 free text msgs, for 40 bucks a month AND then i got them to give them the loyalty and retention 25$ unilimited web option too. =)
June 10th, 2009 at 8:37 pm

Samantha says:

oh and plus a free storm
June 18th, 2009 at 7:44 am

John Smith says:

Hi Peter,
I found this blog a week after I have already negotiated the extension of my contract with Fido.
Believe it or not, I got the same plan as yours for me and my wife, except the Unlimited evening and weekend calls starting at 5pm and I got a phone instead of $50 account credit.
It wasn't so hard to get that deal as soon as I mentioned that I am with Fido for over 5 years but I have a "better offer from another provider in front of me" and I am ready to cancel with Fido.
The only thing I've got different answers from 2 different Fido representative was the unlimited Fido to Fido.
I'm still not sure if this is only locally or Canada wide.
Do you know that for sure?
Thanks

Reply from Peter: Sorry, I do not know for sure. If and when you find out, please post a comment here!
June 18th, 2009 at 11:16 pm

curi says:

I have a stupid question, when everyone says "I negociated this great deal for someone else" doesn't the csr question the identity of the caller? like only the name on the bill can negociate for plan?

is it as fussy as credit card company or you just act as if u are the customer urself??

Reply from Peter: The short answer is that they of course want to be talking to the person whose name is on the bill. However, if (and only if) you have the account owner’s authorization (and I would add, if they are standing right next to you), you could technically act as them.
June 23rd, 2009 at 7:33 pm

chukm says:

Wow! a lot of fido users here. Can someone tell me if the fido network really identical with Rogers? How's the reception? Can one bring a fido phone to the States ? Would it cost any additional networking charges even not using the phone, but having it turned on. As far as I know this is the problem with carrying a Telus phone to the States.

Reply from Peter: I don’t have a Fido phone, but I know that the coverage is the same as Rogers. Also, if you brought your phone to the US, had it on, but didn’t make or receive any calls, you shouldn’t be charged.
July 13th, 2009 at 8:00 pm

chukm says:

In case anyone interested to know …. I negotiated a deal with Rogers as follows: (not the best .. but satisfied)

250 daytime minutes
100 long distance call minutes (Canada only)
Rogers to Rogers
unlimited evening and weekend calling
early evening starting at 6 pm
500 free text msg
caller id
plus a new phone

All for $25/mth, plus system access fee etc. – 3 yr contract.
August 5th, 2009 at 3:45 am

Allygatorpie says:

For anyone who's interested:

I did all the above calling/negotiating and now have the following plan:

200 Anytime Minutes
Unlimited Incoming
Unlimited Evening and Weekend starting at 5pm
Unlimited Text
Unlimited Email
Free Blackberry…Only a Pearl but that's all they have
Voicemail
Call Display
1000 Picture and Video Messaging
Who Called
Mobile Backup
No SAF
No 911

$10 credit each month for 36 months

Total Price per month $53.67 ALL IN.

I'm a heavy phone/text/emailer. It's my only phone and i also use it for work. I think this was the best deal i could get. Normally I wouldn't sign a 3 year deal but I know i won't leave Fido.
August 5th, 2009 at 3:56 am

Allygatorpie says:

Oh, I should mention they waived the "Transfer Fee".

I've also been a customer since 2004. I was always nice (but transparently frustrated with some bonehead moves from previous CSRs). I made a slightly different deal initially but called back the next day to say i'm considering backing out (because 99% of the time the CSR will not disclose services you're losing when switching plans) and they'd forgotten to tell me i was losing my Call Forwarding feature.

Note to anyone who has the old $20/$25 plan. I has an unlimited call forwarding feature that they're dying to get rid of. They won't tell you you're gonna lose it when you switch.

This acts as a great bargaining tool later.

Unless you're like me and you used it…then you're pissed.
August 12th, 2009 at 7:50 pm

Jaleena Gill says:

I just called Rogers today to change my number because I am working in a different area code for a few months. I talked to the rep and was upset because my last bill was like $70 and I had gone over my daytime usage. I told him I might be needing more minutes for my daytime usage so he asked me "About how many daytime minutes do you need?" So I replied that i had no idea since I am always afraid to go over that I don't really know how many I need yet. So after some time of talking to him, he told me that I actually qualified for a bonus of 250 minutes for FREE! I am thinking there has to be a catch here somewhere. Currently I pay 49.95 plus taxes. This is what I am getting:

250 daytime/anytime??? minutes plus the 250 BONUS = 500 minutes per month now — $22.50 per month, my base plan

Unlimited eves/weekends (6pm to 8am) — included

Caller ID, Call waiting, Conference — included

Unlimited incoming calls — $10 per month

Long Distance Calls – 1000 Canadian minutes per month — $5/mon

Text Messaging Plan — 500 outgoing msgs allowed — $5/mon

System Access Fee of $6.95

Add the taxes and Emergency Calling charge of 50 cents and it takes me to around $55 per month.

Am I getting ripped off???? Please help. I have been with Rogers for about a decade as well.
August 14th, 2009 at 2:08 pm

Cindy says:

I was wondering if i should call fido to get a better plan if i'm still in contract with them? I currently have the $25 100 min & U/L texts plan with the $10 "value package" which i wish i could get for free. But i've only had this plan for less than 2 months. I just don't think the "value package" is a value at all, but on the other hand i do need those some of those 3 features[ call display, voicemail.. don't really need, and who called]. So, should i wait until my 2 year contract is over and THEN negotiate? or should i just call right now?

Reply from Peter: People have had luck negotiating before their terms is over. It depends on many factors, such as who you get at the time and how you negotiate.
September 6th, 2009 at 8:09 pm

Jello says:

Just renewed my mother's contract for 2 yrs. She's been with FIDO for about 6 yrs. This is what we agreed to:
250 daytime minutes
1000 evenings and weekends
unlimited incoming
caller ID
$25.00+tax
September 10th, 2009 at 8:46 pm

shipit says:

For anyone who's interested:

I did all the above calling/negotiating and now have the following plan after talking to them for 1 hr:

200 Anytime Minutes
Unlimited Incoming Calls
Unlimited Evening and Weekend starting at 5pm
Unlimited Text
Fido to Fido free anywhere in Canada
Voicemail
Call Display
Who Called
No SAF
No 911
+ Free handset

All for a whopping 32$ tax in.
Am I still getting ripped of? If anyone has a better plan please let me know so I can spend more time bargaining .
September 11th, 2009 at 1:56 pm

smilesz. says:

ANYONE INTERESTED?So i talked to a rogeres representative a few days ago and i got this plan:

200 day time minutes
Caller ID
Unlimited Evenings and Weekend calling starting from 6pm
Unlimited Incoming Calls
Rogers to Rogers and to Fido LOCALS Unlimited calls

= $25 base = $37 taxes in.

not as good as the deals i've seen above so i might negotiate again, but an okay deal i guess.

also "shipit" I'm really empressed with that plan you bargained out. great deal .. one question: wats the base price?
September 17th, 2009 at 7:32 am

Zend says:

Hello everyone, I recently made an attempt to get a better deal from Fido as I continously went over on my minutes with my pre existing plan. Anyways I managed to get the following:

400 anytime minutes
Unlimited evenings and weekends starting at 5pm
Caller ID
Visual Voice Mail
WhoCalled
Unlimited Text messages
6GB Data Plan
No System Access Fee
No 911 Fee

All for a grand total of $62.30 including taxes
September 18th, 2009 at 6:27 pm

Tom says:

Hello everyone,

im with rogers and this is what i got back in June.

150 daytime minutes
unlimited evening and weekends at 9 pm
Unlimited incoming
Unlimited network calling ( rogers-rogers-fido-rogers home phone)
100 canadian long distance minutes
voicemail
caller id
2500 texts

Im currently paying 36$ after taxes and SAF.
September 19th, 2009 at 9:40 pm

Star says:

I got a Fido deal today.

250 mins
Free eve + weekend starting at 7:00
100 mins Canadian long distance
call ID
Unlimited incoming

Total 31.95 + tax.

I'm happy with it.
September 24th, 2009 at 5:10 pm

Joe says:

Rogers and Fido are the same company now and should be referred to Rogers.
The whole arrangement stinks and we are temporarily stuck with Rogers, Bell and Telus who owned the spectrums for this technology. Within six month there will be more competition with the new providers taking on the three with far better rates and even better public relations and services.
Rogers has a bad habit and attitude of swallowing up competition and screwing the clients. This is the way Cantel and now Fido have gone.
Good luck to them. They play the same tricks with TV and Broadband.
October 1st, 2009 at 12:06 pm

Damien says:

I was just offered the following from Rogers when purchasing a 3GS iPhone (16Gb):

200 day time minutes
unlimited evenings and weekends starting at 6 pm
unlimited network calling (Rogers to Rogers)
500 MB data
voice mail
call display
unlimited text
no system access fee

Total: $55 plus tax

I was thinking of purchasing two phones on this plan. Anyone do better or similar when purchasing an iPhone?
October 6th, 2009 at 2:12 pm

Lesley says:

I have been with Fido for 6 years, most of the 6 years have been good…up until the last 9 months. My bills have been ranging from 600-1400 per month!!!!! Every month I have to call and spend rediculous amounts of time on the phone to figure out why it is so high. Every month they adjust my plans ( i have 2 phones) and assure me it will be better. Every month they take off a couple hundred bux but I am still left with rediculous bills. I am going to call this retention number I have seen posted tomorrow morning and see what I can work out. I am so frustrated, but need phones as I live in the country and my credit is shit, so my hands are tied.
October 8th, 2009 at 12:23 pm

Yo Ni says:

Hi Just got off the phone with FIDO:

$17.50/month
200 Anytime Minutes
Unlimited E/W Start @ 5PM

$10/month
Unlimited Incoming Calls

$11/Month
Caller ID
Voice Mail
Who Called Feature
125 Test Msgs

Total of $38.50+GST/month

Do you think this a good deal?

I was paying $50 for all this before I called.
October 14th, 2009 at 7:13 am

Sophie says:

I just got 200 daytime minutes, u/l e/w at 7, fido 2 fido local, unlimited incoming, voice mail, caller id, 2500 text msgs, 500mb data for 57 + taxes. that's awesome considering every other place won't give you all that for 60 bucks a month. this is for the 3gs iphone.
October 15th, 2009 at 9:11 am

Yo Ni says:

Hi talked to them again,
Got 200 day time
1000 w/e
unlimited incoming
unlimited text nationally
caller id
all for $30
October 27th, 2009 at 9:57 pm

Yo Ni says:

So once i have gotten the $30 plan for me, I also got my dad interested since he was overpaying by $13. he needed a little bit different plan than me but still here is what we got:

200 Day
1000 E/W
Unl. Inc.
Call Display
Voicemail
35 US/CAD long distance
all in for 30 + tax only!

We also managed to get $50 new phone on 2 year contract for completely free.
So yay another success who sais Fido sucks?
November 1st, 2009 at 11:14 am

Russ says:

Samantha wrote (a few months ago):

"LOL. wow it seems like everyone here got a shitty deal. i negotiated my dads contract with telus and i got them to give him 1000 day time minutes, free after 6, free incoming calls, free caller id, free voicemail, 250 free text msgs, for 40 bucks a month AND then i got them to give them the loyalty and retention 25$ unilimited web option too. =) Plus a free Blackberry Storm."

How much does all this cost per month? Russ
November 1st, 2009 at 11:18 am

Russ says:

Oops sorry it the above costs $40 per month plus $25 for unlimited internet for a total of $65 per month plus taxes I assume.

Bell has a student plan right now that gives unlimited data and 200 mins phone call time with voice mail , caller id for about $75 per month taxes included. For those that want a smartphone with web access.
November 3rd, 2009 at 5:15 pm

Jamie says:

Thanks for the info! I just got off the phone with Rogers. I was previously paying $75 after taxes for:
- 200 wkday
- Unlimited eve/wknd after 9 pm
- Unlimited incoming local calls
- 500 MB data
- Voicemail & Call Display
- 2500 Text messages
After some back and forth, though it's not what you had up in the article, I'm down to $50 after taxes (one year term) for stuff mentioned above. I followed your advice and was courteous and friendly the whole way and that definitely made things easier for both me and the Rogers representative. Thanks for the great advice!!
November 14th, 2009 at 6:56 pm

Molly says:

My family (4 people) just finished 3 years contract with Fido and renewed for another 2 yrs.
Our old contract is $25+tax plan:
100minutess and 1000 eve minutes at 7pm + $7.50 credit (for system and 911 fees)

New plan is $17.5+tax: (at last a new phone)
200 daytime minutes + unlimited evening and weekend calls starting at 5pm
no System Access Fee or 911 fee
with $10 value package free:
Caller ID with name display, Voicemail and 2500 text messages
I controlled my family accounts, so we ended up with the same plan

my story:
In order to get a better deal, I actually have phoned Fido a few times.
For the first time, the representative gave me either a call display (value $7/mo) free for 2 years, $5 credit or 50 minutes for daytime… it was obviously not appealing, so I did not take the offer and needed time to think about it.

Second time, they kept saying "we had offered a very good deal for you. The system did not allow us to offer any further discount to you. Maybe you could think about it more and told us when you decided… "I did not want to continue, so just thank you and see you
It was my second time, of course, I have thought about that offer already…but the first offer was just not acceptable… that s why I need to talk again… but they just refused to give me any further offer.

Third time, I said I did not satisfy with their service and told more things that you felt uncomfortable…. They started to take you into a seriously position. They stopped to convince you that you have gotten a very good deal. They asked what you want. You just listed some services that you prefer. They would start looking for some packages or plans to satisfy your need.
I found out “Caller ID with name display, Voicemail and 2500 text messages” were in one package for $10. Why don’t they just offer it at the first place? And other $10 package — “Unlimited Fido-to-Fido calls”; I can only choose either one and must not have a free phone…They kept saying they cannot offer two things at the time. I could either get a new phone or had one of the packages. At that moment, I was tired of negotiating… so just said ok; I needed time to think about …
Four time, the same result—either phone or one of the packages
Fifth time… same thing again, so I just signed up with the contract $17.5 +free package
So far… I was talking with Fido in Chinese service

At last, I felt uncomfortable about not having a new phone or account credits. So I phoned Fido again in English service. The first 20 minutes, they tried to convince me that I cannot have both… I just kept telling him my thoughts. For example, as a new customer, we will get a new phone and a new plan. But now you take off my new phone and change to discounted package. It doesn’t make sense that you place an existing customer as a new customer. You don’t actually provide me any good offer…..
So they transfer me to retention department to talk about any concerns….Wow I tried so hard… at last I got a free phone but cannot get any account credits instead of a phone. Since Fido does not have any good phone selection, I prefer to get credits more than a phone. However, they don’t do that and even threaten me like “if you prefer other company’s cell phone, you can go with their plans and you may have to pay more fees” or “we cannot pay customers money (give credit instead of phone) to hold customers”….. So at last we go well and as long as I decided which phone I want, I can start my new plan. I will receive a 30 fidodollars after a month because I agreed to other two years with a new phone. Finally, I let them to have a look at the rest of my family accounts and offer the same deal.

More things you need to pay attention:
if who else want to get an iphone but don’t want to stay with data plan. The better way to do is that you go to Fido store and purchase the iphone for 399.99. If you phone Fido to get the iphone, you have to get the data plan. However, there is still a way to stop that. You can phone Fido to get the iphone for $199.99 but you need to pay data plan for the first month, and if you don’t want it for the second month, you have to pay $200 to stop that. So at last you actually need to pay one time data plan by phoning.

Also, some representative may tell you that if you want to transfer the account under other people’s name, you have to pay activation fees and the fidodollars will be erased…
Actually it is not true, it costs nothing… just changed the account holder name

Thank you and good luck!
November 25th, 2009 at 9:19 pm

M says:

I just got off the phone with Fido and for 2-yr contract, $17.50 + tax I got:

- 200 minutes
- unlimited evenings/weekends (5pm)
- unlimited text messages
- caller id
- No SAS
- No 911 fee

An LG neon for $0 which I'll call i to switch tomorrow cause the reviews sucked
December 2nd, 2009 at 6:12 pm

TJ says:

^^^^^

To M ( Above ) who got the $ 17.50 + Tax plan :

Are you a new FIDO customer ? or have you been with FIDO before & were simply renewing your existing contract ??

For a new customer that's a very good deal :

M says:

I just got off the phone with Fido and for 2-yr contract, $17.50 + tax I got:

- 200 minutes
- unlimited evenings/weekends (5pm)
- unlimited text messages
- caller id
- No SAS
- No 911 fee
December 17th, 2009 at 10:14 am

Chris says:

I talked to fido service yesterday.
No plan needed! (Actually I just changed my plan, my 3-year contract will end up on October next year. Then I will probably get a better plan

200 minutes
- unlimited incoming calls
- unlimited evenings/weekends (5pm)
- 2500 text messages
- caller id + voice mail
- No SAS
- No 911 fee

$31 tax included
December 26th, 2009 at 4:08 pm

M says:

To TJ:

Yea i'm quite happy happy with this new plan because my old plan was $35 for like half the services I'm getting now. My previous 3 year contract just ended so I called in to "cancel" my plan to see if they'd offer any retention plans but they gave me a deal so I signed for another two years!
December 28th, 2009 at 2:43 pm

Aaron says:

I just got off the phone from fido and I got a plan for $26+tax including,

200 min.
1000 eve. & weekend starting from 5
call display
incoming call
SAF waived
200 text messages
with a new phones.

i'm pretty happy with this deal.
January 7th, 2010 at 9:50 am

Zara says:

I have read all the posts here, you all have good deals. I don't have any cell phone or plans yet. I live in waterloo and all my fam lives in T.O. I'm thinking of getting an Iphone for a while so I want an Iphone but no data plan(otherwise I will have to pay a lot). I have called Fido and other companies, all of them say that I have to get data plan otherwise they will not sell Iphone to me. I will be making long d/s calls in Canada and I want incoming calls free. Also sms free. If anyone has any advice for me. Please write back. Thanx I appreciate it
January 15th, 2010 at 11:50 am

Tannis says:

I just called Fido. I was paying $25/month + $6.95 access fee and an add on fee for caller ID otalling $44.18/month.

My plan included:
-unlimited incoming calls
-unlimited texts RECEIVED
-200 anytime minutes
-1000 weekend/evening starting at 7:00 pm

Now, I paid a ONE TIME fee of $35 that will knock off the system access fee and for $25/month have:
-unlimited incoming
unlimited texts RECEIVED and SENT
-unlimited weekend and eveing starting at 7:00 pm

Basically, my fee of $35 will pay for itself in 5 months and I will be saving $6.95/per month after that and can text free of charge.

I never want to loose my unlimited incoming calls, so I am fairly pleased with this. I just wish they could have added the early evening, starting at 5:00.

**Maybe if I phone later, I'll get someone else and can then change my plan, yet again. Amazing how the plans change minute by minutes depending on who you speak with.
January 20th, 2010 at 10:16 pm

lully says:

I been with fido for 5 yrs! Currently using an unlocked 8310 with fido. Called them to renew my contract.

Worked something out with CSR #1 for a two yr extention:

200 air minutes, free after 5pm unlim. evenings and weekends – $17.50
unlim. incoming calls- $10
fido to fido/rogers – $10
call display, voicemail & 2500 text – $10
50 mb data – $15

Total 70.63 taxes included.

CSR #1 lost connection with me and call was lost. Luckily the offer was still on table when I still called back. I quickly realized that 50 mb is not enough for me or anybody using BB so I demanded 500 mb and told the rep I was "SHOPPING" carriers. CSR #2 seemed not to even care that I was ready to switch to another carrier!!!!!! RIDICULOUS!!!! (FYI: HIS NAMES EDWARD – COMPLETE IDIOT AND SHOULD BE FIRED!!!!) He said $25 for 500 mb. I wasn't having it. After extensive negotiation I worked out a $10 credit every month for my 24 month term. Therefore, I pay only $15 for 500 mb.

My final plan is as follows:

200 air minutes, free after 5pm unlim. evenings and weekends – $17.50
unlim. incoming calls- $10
fido to fido/rogers – $10
call display, voicemail & 2500 text – $10
500 mb data – $25-$10 = $15

Total 70.63 taxes included. (Same as above but with 450 mb extra data).

Is this a good offer?
February 7th, 2010 at 10:31 pm

jimmy says:

wait untill your contract is finish let them call u dont call them u get much better deal i got
250 anytime minutes
unlimited early evenings weekends
unlimited text
display voicemail callwaiting
incomingcalls free
fidoto fido free 30+tax

i hope vodafone comes here soon nd fight with these guys cuz all they do is stealing money from our pocket iwas in sweden they had same problem untill vodafone comes there rogers bought fido telus related with bell wtf fido got no good phones nd the phone u get from fido cant even use ur own ringtones thats f.. not fair
February 9th, 2010 at 12:04 pm

VinceMTL says:

Just got that from Rogers…

Is it good or a ripoff…

20.00$
350 daytime local minutes
basic voicemail
call display
call waiting
group calling
call forwarding
125 outgoing text messages
unlimited incoming text messages
unlimited evenings and week-ends calls starting at 6pm

All inclusive with 911 & SAF & taxes for:
32$

Let me know,
February 9th, 2010 at 11:52 pm

cate d says:

I have been a long customer. I was very polite and spoke my concerns -called today with Fido because my contract is up and spoke to retentions: wasn't happy with the offer, called back to talk about what else I can get in my plan and ended up with several incompetent regular csr's that gave me attitude and wouldn't transfer me to retentions!One guy even scoffed, he was the rudest when I said I wanted to speak to retentions and not him because he wasn't doing anything to help me. I never swear at ppl but right then and there I wanted to(but didn't) I hung up, then ended up talking to 3 more ppl in the retentions and FINALLY this is what I received with a 2 year contract:

250 anytime minutes
unlimited evening/wkends starting @ 5pm
calldisplay/namedisplay/ voicemail
2 months unlimited local calling
2500 text msgs
25 picture msgs (as a "free" gift for signing up. ???)
35mins long dist canada/u.s. (it was either this one or whocalled feature)
No SAF/911

I had to use my fido dollars for a new phone as all of them said their system wouldn't allow me to get a free phone.

Total is $27.50 plus taxes

I'm VERY happy with this deal-For 3 years I was paying $50-60 avg for less features and no text pkg. But darn, I wished I'd bargained for unlimited mobile browsing…or maybe I'll call back. Actually, I have to because they screwed up and charged my fido dollars Twice for my new phone…

* Remember to be persistent but polite. Try saying another company, like telus is offering u an awesome deal because a family member works there or something. If one person is not fully realizing the point you are trying to make to them, try another person. And I found that the regular csr's have ABSOLUTELY no clue what they're talking about or how to be nice to you. The one guy today kept arguing with me about how he knows what the retention plan features are and how there is NO WAY I could get so and so features and such-that if I wanted it, he would have to charge me. Hope this helps all you guys with your plans.
February 9th, 2010 at 11:53 pm

cate d says:

Oh- I forgot to add in that I have unlimited incoming as well.
February 11th, 2010 at 5:20 pm

sanchela says:

Don't sign up for any contracts with any existing providers! They've been luring people into new agreements recently as 3 new providers are launching soon. (One of them, Wind Mobile, already operating). Fido called me recently and offered a $10 discount for each line I have with them. I signed up first, but then decided to cancel. When I called them, they offered 200 extra minutes per line + 100 shared minutes + unlimited incoming+ 2500 texts per line + call display and VM + SAF, all for $80 before taxes for 2 lines.
Still not worth it!!! Don't lock yourself up. They will have to drop their prices when people start running away from their rip-off contracts and crappy phones.
February 19th, 2010 at 12:17 pm

Shimshon says:

BE CAREFUL! as a supervisor can reverse those decisions!

WORSE – they give you the option to either pay the price they want cancel your line. This is what happened to me!

I had a corporate plan for 6 years. When I called to add a data plan, I was offered something so amazing I went for it.
iphone $199 +tx
1 Gig for 15$
500 text messages (eventhough I told them I did not need it).
+ phone plan was $22.75 +tx (250 min + free w/e, eve 6PM, Voice mail, caller display and unlimitted incoming).

Once I got the phone and agreed to the 3 year plan, a supervisor, reversed the credits, called me to warn me a note in my file was put to disallow any future credits. WORSE – she cancelled my original phone plan and all of its feature credits, making my bill 52$+ tx!!

YOU HAVE A RECOURSE WITH A BRANCH OF THE CRTC:
CCTS (1888-221-1687) They handle all complaints against telecommunication and are super effective. I logged my complaint yesterday and it was already sent to Rogers this morning.
February 19th, 2010 at 12:19 pm

Shimshon says:

To Cince MTL – you have a super plan!
February 19th, 2010 at 12:43 pm

Shimshon says:

VinceMTL – how do you still have that plan?

February 9th, 2010 at 12:04 pm

VinceMTL says:

Just got that from Rogers…

Is it good or a ripoff…

20.00$
350 daytime local minutes
basic voicemail
call display
call waiting
group calling
call forwarding
125 outgoing text messages
unlimited incoming text messages
unlimited evenings and week-ends calls starting at 6pm

All inclusive with 911 & SAF & taxes for:
32$

Let me know,
February 25th, 2010 at 10:31 am

VinceMTL says:

To Shimshon:

That's a Corporate plan…
February 25th, 2010 at 1:16 pm

Redigo says:

I received the following deal on a three year commitment:

New IPhone G3s 16Gig. for $199.00 where they initially charge $400 and give a $200 credit on the next statement.

200 Daytime Minutes
Free Evenings after 5PM and Weekends.
Voice M and Call ID.
500 MB Data
$50.00 Credit
2500 Texts
No 911 or S/A Fees.

Price $42.90 Plus Tax / Mo.

I think this is good on a Three Year Contract!!! Did I miss anything?

DMR.