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Complaints
December 13, 2010
12:34 pm
possible costomer
Guest
81

Sick of stupid custo said:

Why do you have this expectation that other people will tend to you hand and foot? Maybe you all are just stupid and naive customers.


im sorry to budin but isint that what costomer servis is for is to hellp us when we need it .. and dont u get paid for it! its not like we are asking you to whipe are ass after taking a shit ... we are simply asking for hellp with are cellphones thats all!!...

January 27, 2011
8:05 pm
romeo
Guest
82

koodo's service is bull**** same goes for there billing, each month i am being over charged and i barely use my minutes. i get charged $81.12 for having a for with them for less then a week and i returned the phone, $52.25 charge for a long distance call to asia while my phone was disactivated and a $30.15 charge for cancelling my plan with them. so much for the "no fee contract change" policy as they state. :yell:

March 30, 2011
8:18 am
love
Guest

I still waiting for manager, she put me on hold now at 80min!!! I bought the phone on 22/03/11 and return at 23/03/11 and i got charge for $3.76 from 23/03 to 27/03!!!! I call and ask to close the account and they told me have to go to the store to do so. I went to the store and store rep call but no answer because 20min to closed koodo not answer the line. I call the day after ask to cancel and they did but today show in my account i owe them $3.76????? So i call them she said to me it's only 3dollars but it's still money i rather gave it to the kid but not to the service i haven't use!!!! And i still waiting i don't know where is all the peoples work there include the managers????

April 29, 2011
11:50 am
GUEST
Guest
84

KODOO MOBILE IN CANADA IS A FRAUD COMPANY AND CHEATERS

THESE PEOPLE ARE ASSHOLES AND FRAUD..THE MINUTE THEY CAME TO KNOW THAT I HAD QUIT THEIR SERVICES.

THEY CHARGED ME 5 TIMES OF THE BILL , I NORMALLY GET..ALL THE CALLS THAT I SEE IN DETAILS ARE FAKE ,EVERY CALL ONLY LASTS FOR 1 -2 MINS MAX .I NEVER CALL ANYONE FOR 1 TO 2 MINS ANY TIME AND THIS HAPPENS MORE THAN 10-12 TIMES A DAY THAT I AM CHARGE FOR 1-2 MINS.WHICH IS NOT TURE AT ALL AND THESE PEOPLE DO NOT SHOW WHO HAD CALLED OR WHO HAD I HAD CALLED NUBER IN THE AIRTIME AND CALL DETIALS.THESE PEOPLE ARE FRAUD AND A CLEAR FRAUD AND THEIR CALL CENTER IS SOMEWHERE IN SALVADOR IN ANOTER COUNTRY AND THEY DON;T GIVE ANY OF THEIR DETIALS.I SPOKE TO THIS PERSON :

Fransisco

COUNTRY - Slavador

EMPLOYEE NUMEBR - 134939

AND HE DOSE NOT GIVE ME HIS LAST NAME AND NO CALL CENTER COMPANY NAME.THEY ARE BIG CHEATERS NEVER TAKE CONNECTION FROM THEM .THEY MANUPULATRE YOUR BILL AND VERY DANGEROUS PEOPLE TO SPOIL YOUR CREDIT.THEY ALSO DID NOT GIVE ME THE REBATE I WAS SUPPOSE TO GET..THEY BLUFFED THAT I COULD TAKE ANY ACCESSERYFIRST AND THEN TOLD NO ACCESSSERY ONLY PHONE AND THEN NOT EVEN PHONE AT LAST..

BIG ASSHOLES AND FRAUD. DOO NOTTTTTTT BUY ANYTHING FROM THEM...THEY ARE FRAUD.

May 3, 2011
3:31 pm
Jess
Guest
85

Guest said:

Koodo rocks period!!! I am never going back to any of the others!! They can keep their service charges etc. Koodo all the way!!!!!!!!!!!!!!!!!!!!!!!!


You MUST be working for koodo. Poodo sucks!

May 7, 2011
8:46 am
Terry
Guest

I bought a Samsung Google Nexus S from Future Shop and used a Koodo plan with the $150 Tab. I pay on-line as a utility bill payment on my bank's website and works ok. Suggest you pay 3+ working days in advance of due date to avoid late charges.

Have had no problems with Koodo but I suggest you avoid changing your plan or calling them to avoid extra charges. One work around is to visit their kiosks in the malls because their staff are helpful and are willing to do changes for free. Example: I put my new Nexus S on the Rogers and attempted to use my unlocked 3G/HSPA Blackberry 9000 with no luck – kiosk staff were quite willing to help out at no charge.

My only issue is that Koodo offers no way to pay down the Tab other than the stated 10% per month from your monthly payment or to close the account and pay the balance of the Tab then.

Conclusion: Overall, Koodo seems to offer a pretty good deal but take the time to understand what you are getting and that it suits your needs.

May 11, 2011
11:17 am
mcdee
Guest
87

I have a good for you guys, I pray one of those koodo lovers is reading lol I havent been able to stop koodo from calling (often more than once a day) about a past due account with koodo. Heres the kicker! I dont have a koodo account.. nor telus.. never have. ive been with the same local provider since i was 15.. I have called, email, written letters, and anything else i could come up with shy of smoke signals... I have gotten no response from anyone in the company that has any actual authority lol My most recent call this morning i was told "no i wont be transfering you to a supervisor, he's too busy to deal with your complaint" .. two problems.. isnt it his job to deal with it?..like.. really? and second. this has been going on for over a year now and I can honestly say i've stayed calm cool and collected with every agent i've spoken too.. and yet I get told .. no. is that something ANY company should ever accept as customer service? My last call with them before today, was amazing if i do say so myself, i couldnt stop laughing.. I got told by a supervisor, you must be lying, i dont believe you, why dont you admit you owe us money and just man up and pay it.. well.. IF i owed you money i would pay it lol BUT since i've never even stopped and accepted a brochure from koodo or telus.. why should i pay anything lol NOT TO MENTION! They have ran my name and info in their computers, big surprise.. nothing comes up everytime. But yet the calls continue lol I was even told by a rep back a few months I should try and contact someone higher up.. well .. genius.. if your reps would LET me i would now wouldnt I lol I have absolutely no respect for this pathetic excuse for a company and I strongly apologize to those who have this joke for a client in a call center.. I've been in a call center, its not easy my heart bleeds for you. But seriously, if I had a choice between Koodo and a meat grinder, my choice is obvious.

May 21, 2011
8:48 pm
1990
Guest
88

koodo cc is awesome but only if you get the Canadian agents Terry said:

I bought a Samsung Google Nexus S from Future Shop and used a Koodo plan with the $150 Tab. I pay on-line as a utility bill payment on my bank's website and works ok. Suggest you pay 3+ working days in advance of due date to avoid late charges.

Have had no problems with Koodo but I suggest you avoid changing your plan or calling them to avoid extra charges. One work around is to visit their kiosks in the malls because their staff are helpful and are willing to do changes for free. Example: I put my new Nexus S on the Rogers and attempted to use my unlocked 3G/HSPA Blackberry 9000 with no luck – kiosk staff were quite willing to help out at no charge.

My only issue is that Koodo offers no way to pay down the Tab other than the stated 10% per month from your monthly payment or to close the account and pay the balance of the Tab then.

Conclusion: Overall, Koodo seems to offer a pretty good deal but take the time to understand what you are getting and that it suits your needs.


August 30, 2011
9:23 am
Sim
Guest
89

romeo said:

koodo's service is bull**** same goes for there billing, each month i am being over charged and i barely use my minutes. i get charged $81.12 for having a for with them for less then a week and i returned the phone, $52.25 charge for a long distance call to asia while my phone was disactivated and a $30.15 charge for cancelling my plan with them. so much for the "no fee contract change" policy as they state. Yell

I would say that the worst mobile operator in Montreal is DCITelecom, they cheat and overcharge for many different reasons, they also do not have any lidgid tech representatives

September 1, 2011
5:31 pm
glen
Guest
90

Hey, Just wondering how to send an email to somebody within koodo to make a complaint because nobody on the phones can help me....hoping I can get help thru the net but I can't find a site that has an address to contact someone. Any help is good help. thanks

September 6, 2011
11:29 pm
Tayeb
Guest
December 18, 2011
11:52 am
J pat
Guest
92

Where do I start,
I have told our story to so many koodo agents now I hope it will be used in training. We are extremely disappointed  in koodo's services. We feel trapped and tricked.

We purchased a I phone 4 in mid October , shortly after we experienced some trouble completing phone calls, no connection and the screen would freeze. We brought it back and decided to get the I phone 4s and payed the difference for the newer model. A few days later the same problem started with this phone as well. We were told that koodo could not replace this one because they do not have any in stock. The koodo manager told us to go to the apple store to replace it under warranty.

*this I regret doing because it was still within our 14day with koodo*

I was amazed that we would be this unlucky to have two phone with the same flaw.( when you make a phone call from the I phone you can not hear the I phone ringing , it just tries to connect the call. Mean while the phone you are calling rings but when you pick it up you hear nothing? Freezing on the last call made as well as no call log.)

We went to apple and they could not understand what was wrong with this I phone 4s that we bought through koodo so they replace it no question. Everything works fine.

Than a little more than a month later this newest phone starts with the same problems this time we did notice it was switching to another network (telus). We understand that koodo is a sister company or that was what we were told by one of many koodo agents.

Now we have been a week without a phone that we had paid for and have a bill at the end of the month for a service we are unable to use.
We had been told to change the sim card this we tried and still no change.

We were told that there was a ticket for review by a koodo tech but we have received no  follow up, no message,nothing. This is unexceptable a week with out a cell phone that is well over $650. Koodo sold us our original I phone4s and profits by locking us in a service we cannot use and a phone we cannot go anywhere else.

We understand that there is a 14 day window that we had to get out of this relationship with koodo. As well as a $150 tab that is owing on the phone. Under the circumstance that the same problem we experienced with in the 14 day window continued today, we hope koodo would consider this.
All we want is to give back the phone and refund the money we paid for the phone .

April 24, 2012
8:50 am
Sue
Guest
93

Wow, what alot of BS from Koodo eh!? We have terminated our use of Koodo for so many reasons. Feeling very ripped off from a supposedly reputable company! Ofcourse that will change in the near future if while they continue to rip ppl off. Karma.

May 11, 2012
11:00 am
ThisIndustryMustEnri
Guest
94

I am sick of Koodo's BS and that of this entire industry. I'm doing some legal research, and upon finding the legal terms for the kind of fraudulent activity they're doing to me and others (claiming data usage when there is none, more air-time usage than is actually used, etc.) I'm going to start a class-action lawsuit. If you would like to get in on that, please e-mail to my "safe" address at:

thetruejinkazama@gmail.com

All I need are two other volunteers, and we have a class action lawsuit. The more people who get on board the better; I know plenty of politically and legally active people who are going to help with this as well, but they're not Koodo customers. I need Koodo customers on board in order to create a legal class action, so please e-mail me with your grievances, and we'll talk more.

Thank you.

May 28, 2012
7:46 pm
willing
Guest
95

Curious said:

Hello,

Well I came to this site hoping to find out people’s opinions and experiences on Koodo mobile. I’m currently looking for a new cell phone provider, any ideas?

Thanks!

Oh, and I would also like to hear from anyone who knows about the "tab" and how does the reception hold up?

Hi,

my piece of advice? don't bother finding out about the tab. sure you'll never like it. plus worse customer swervices experience. take it from the majorities comments.

August 2, 2012
9:45 am
Natalie
Guest
96

Yell DON'T SIGN UP FOR KOODO! That's the best advice I can give you. I have had nothing but problems since I signed up, and I AM an informed customer. I shopped around for different plans and service providers. They all seemed fairly similar, but I opted for Koodo because they don't have any of the extra fees that some of the other major providers charge.

Anyway, the moral of the story is that you get what you pay for. First, they set my plan up wrong so in my first month I had $90 in overage charges - which were supposed to be included in my plan. After waiting on hold for over 1 hour to reach a customer service person, they apologized and credited my account, but the worst part is that the agent didn't even seem surprized about the error! I offered to send them a copy of my service agreement as proof that I had signed up for a different plan, and she told me not to worry about it. I could totally have been making it up, but she believed me ... my guess is because this happens ALL THE TIME. In addition to that issue, I continue to have service issues. I probably have an average of 3 dropped calls every day. I use my phone a fair amount, and usually when I'm out running errands. It seems that no matter where I go, if I take more than 20 steps while I'm on the phone, I lose the call. I was with Rogers before and I NEVER experienced anything like this. I am still trying to get them to fix that problem.

Also, their tech support people are useless. When I signed up, I got 2 phones on my account (one for my teenaged daughter). Her phone stopped receiving calls and text messages for 3 weeks! I spent more than 6 hours over the course of that 3 weeks to get them to fix the problem. They told me they needed to send it to some other department to 'assess the problem'. Finally, her phone just starting working again one day, but noone ever called me back to see that the problem was resolved.

DON'T SIGN UP FOR KOODO! As everyone else has said, it may seem fine from the start, but as soon as you have any kind of problem, you'll spend hours trying to reach someone to fix the problem, and half the time they won't be able to do anything.

October 6, 2012
2:21 pm
klr
Guest
97

I went to see Koodoo customer service rep and he wasnt seems very politely and helpful since we are hearing impaired.. I was not impressed with his service but anyways, I went to asked nicely about why is my phone turned off all of suddened back in may or June (which the contracts says if you dont have any payments within 9 months and it was only 5 to 6 lefts which I had 3months left)and the guy (rudness) he called to check out why my phone turned of and he came back and said sorry that isnt your phone number and I bursted out at him and said that is my number!! I showed him my license to proof my name and he said I dont care that isnt going to help.. OOOh i was soo pissed and realized as it sounded like someone else stole my phone number and this sales rep isnt helpful at all and not please with his services.. What can I do? I did called the number that someone took and called left a message but no one respond and I am so pissed!! Do you think it is best to take my phone back since I was using as pay as you go and now all this f**k mess? what are best options? please help me

January 14, 2013
8:37 am
robin
Guest
98

Hi there - we have some major unresolved issued now going back 3 years with hese guys-
does anyone have a direct e mail to someone important at KOODO management that I can CC

I have about 8 PDF documents to attach and cannot do this on the web site link

thanks